Refund Policy

1. Satisfaction Guarantee

Tryways UK stands behind the quality of our work. If you're not completely satisfied with the quality, workmanship, or condition of any service we provide, we will work with you to address your concerns and, if necessary, provide a refund or credit at our discretion.

This guarantee applies to all of our road repair and maintenance services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Services that do not meet our quality standards or industry specifications
• Incomplete Work: Services that were charged for but not completed as agreed
• Incorrect Services: Services delivered that were different from what was agreed upon in the contract or quote
• Service Delays: Significant delays in service completion that were within our control and not communicated in advance
• Material Defects: Issues with materials used that affect the integrity or appearance of the completed work

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of service completion for visible quality issues or incomplete work
• 30 days of service completion for issues that may not be immediately apparent
• 48 hours of the scheduled service time for cancellations due to our failure to arrive or perform the service

We recommend that you inspect the completed work promptly upon completion to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Processing

If a refund is approved, the following guidelines apply:

• Refund Method: Refunds will be processed using the original payment method when possible. For bank transfers or checks, we may require additional banking information.
• Refund Timing: We aim to process all approved refunds within 10 business days of approval.
• Partial Refunds: In some cases, we may offer a partial refund if only a portion of the service did not meet expectations or if remedial work can address the issue.
• Service Credits: As an alternative to a monetary refund, we may offer service credits for future work, often at a higher value than the equivalent cash refund.

6. Non-Refundable Items and Situations

The following situations are generally not eligible for refunds:

• Cancellations Less Than 48 Hours Before Scheduled Service: Due to resource allocation and preparation, cancellations made less than 48 hours before scheduled service may be subject to a cancellation fee.
• Issues Beyond Our Control: Problems arising from circumstances beyond our control, such as extreme weather events occurring after service completion or damage caused by third parties.
• Client-Supplied Materials: Issues resulting from materials or equipment supplied by the client rather than by Tryways UK.
• Unreasonable Expectations: Claims based on expectations that were not specified in the contract or were unreasonable given industry standards and the agreed scope of work.
• Unauthorized Modifications: Issues resulting from modifications or alterations made to our work by the client or third parties without our authorization.

For deposits on large projects, specific terms regarding refundability will be outlined in your contract.

7. Remedial Work Option

Before issuing a refund, we typically reserve the right to attempt to rectify any issues with our work. This includes:

• Scheduling a site visit to assess the reported issue
• Proposing and implementing corrective measures
• Addressing specific concerns about quality or completeness

If remedial work cannot be completed to your satisfaction, we will then consider a refund or partial refund as appropriate.

8. Dispute Resolution

If you are not satisfied with our proposed resolution to your refund request, we offer the following escalation process:

1. Request that your case be reviewed by a senior manager
2. Provide any additional information or documentation that may support your request
3. If necessary, consider independent mediation through an industry association or consumer protection body

We are committed to resolving all client concerns fairly and transparently.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Refund Policy on this page and update the "Last Updated" date at the top of this policy.

Any changes will apply only to services contracted after the new policy is posted. For existing contracts, the refund policy in effect at the time of contract signing will apply.

10. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or our services, please contact us at:

We are committed to fair and prompt resolution of all client concerns.